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Central government
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Central government | Challenges | Customers | Sector checklist
Challenges
Shared services and collaboration
In line with current legislation, there is a requirement for Government agencies to collaborate on projects and share their resources. By creating virtual communities, experts from within Government departments can be combined with those from both academia and the private sector to ensure that every interested party has access to up-to-date information, whether it is science, engineering technology or economics.
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Citizen and business centric government
Services enabled by IT are required to be designed around the citizen or business, not the provider of those services. In addition, they must be provided through modern, co-ordinated delivery channels. The key aim of this is to allow both citizens and Government agencies easy and multiple access to resources, whether it is via the Internet, email, phone, information kiosks or face to face.
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Accountability and compliance
It is vital that citizen-centric Government is accountable to the public on all aspects of Government activity. On top of this, Government needs to manage information efficiently and effectively, particularly given the requirements of the Freedom of Information and Data Protection Acts. 
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Remote access and flexible working
Many officials work in multiple locations and consequently remote working is now a practical necessity. Real-time remote access to information and a reduced reliance on paper records give real efficiencies. Flexible working also reduces office space requirements, helping to meet the overall efficiency aims of the Government's 2004 spending review.
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Efficiency and cost savings
The 2004 Gershon Report has set some exacting efficiency targets for all public bodies. Along with changes in work practices, IT initiatives will be instrumental in making this happen. e-Procurement can reduce the cost of every part of the procurement process and improve supply chain management, while e-learning allows for flexible, on-site training.
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