To contact a product advisor:
Overview
Our Enterprise Hosting solutions can immediately deliver reliability and performance to your website, as well as providing a robust and scalable platform.
By removing the burdens of owning and operating your own hardware, operating systems and core applications, our Enterprise Hosting solutions provide greater functionality, flexibility and reliability for business-critical applications.
Benefits
- Professional support services, 24 / 7, 365 days a year.
- Managed hardware and operating systems.
- Cost efficiency with no unexpected capital expenditure.
- Web portal to log and track service requests and faults.
- Faults and incidents are proactively monitored and managed.
- Service Level Agreement to ensure accessibility to your business-critical applications.
- Additional hardware and software options.
Features
Options
Three options are available which offer different levels of resilience and performance. With all options you can purchase additional hardware and software.
Option 1: Single web and database server
Option 2: Web server and database server
Option 3: Dual web servers and a single database server
To learn more about these options, please contact our Product advisor for a technical description.
Enterprise Hosting features:
- An outsourced web infrastructure.
- 1 to 4 dedicated servers with varying levels of resilience.
- HP hardware running Microsoft Windows 2003 with Norton AntiVirus software.
- Data centre facilities (i.e.. UPS, generator, air conditioning, power etc.)
- A department dedicated to overseeing the monitoring and management of the Enterprise Hosting solution, operates 24 / 7, 365 days a year.
- 24 / 7, 365 days a year, telephone support.
- Cisco firewall with dedicated ports.
- Daily and weekly shared backup. Restoration can be performed on request.
- Management of up to two domain names is included in the package. More can be purchased.
- A wide choice of additional software can be implemented with the solution.
Technical Information
Hardware features
| Server Types | Features | Available |
| Web server | HP ProLiant DL365 Opteron 2.2GHz Dual Core Processor Redundant Power Supply Unit 1 GB RAM (Total RAM) 2 x 72.8 GB HDD RAID 1 (Usable space 72.8 GB) (Additional CPU or memory can be added) | All options |
| Database server | HP ProLiant DL365 Opteron 2.2GHz Dual Core Processor Redundant power supply unit 1 GB RAM (Total RAM) 2 x 72.8 GB HDD RAID 1 (Usable space 72.8GB) (Additional CPU & memory can be specified as an option | Option 2 Option 3 |
Software features
| Server Types | Features | Available |
| Operating system and basic services | MS Windows Server 2003 Standard Edition, Authenticated (Web Server) | All options |
| MS Hotfixes (incl security related hotfixes) required by the additional software products or Thus’ security policy | All options | |
| Anti-virus services | Symantec Anti-Virus | All options |
| Remote management and monitoring services | Virtual Private Network (VPN) connection | All options |
| Microsoft Terminal Services | All options | |
| NetIQ AppManager agents | All options | |
| HP Systems Insight Manager agents | All options | |
| Backup services | Veritas Backup Exec for Windows | All options |
| Veritas Backup Exec Open File Agent for Windows | All options | |
| Web services | Microsoft Internet Information Server 6 | All options |
| Data services | MS SQL Server 2000 or 2005 Standard Edition | All options |
| Web usage reporting | Web usage reporting software | All options |
| Optional Software | MS Commerce Server | All options |
Optional extras
Additional network hardware and software can be purchased with all options.
| Additional bandwidth (per Mbps) |
| Additional CPU in web server (includes Windows 2003 license) |
| Additional CPU in database server (includes Windows 2003 and SQL 2000 Standard Edition licenses) |
| Additional RAM |
| 2 x 72.8GB disks (in place of 2 x 36.4GB disks) |
| 2 x 146.8GB disks (in place of 2 x 36.4GB disks) |
| SSL certificates |
| Domain names (includes hosting and management for one year) |
| MS SQL Server Enterprise Edition (in place of Standard Edition) |
| MS Commerce Server Standard Edition |
| MS Commerce Server Enterprise Edition |
| Additional VPN clients |
| Additional VPN configurations |
| Service request package |
Support
Customer service
Enterprise Hosting is supported by a 24 / 7 Support Centre and a 24 / 7 Monitoring & Management Centre (MMC).
- The Support Centre will manage all service requests logged either by web portal or telephone. All requests will be given a priority which will have a target response time allocated to it.
- The Monitoring & Management Centre will proactively monitor the hardware, operating systems and network for incidents/faults. If they recognise a fault they will contact the client directly for permission to fix the fault.
A web portal will also be available for you to log and track all incidents/faults, change requests and service request.
Service management
Hardware / software management
- Complete management of hardware, network and operating system.
Back-up and restore
- All Clients will receive daily and weekly differential backups.
- A full restore can be requested using your web portal.
Anti-virus software
- Symantec Norton AntiVirus software will be installed on each server and will be updated automatically as necessary.
Service reporting
- The web portal is available to all clients which allows them to receive availability and system performance reports. The reports include CPU and physical memory usage.
Security patches
- All security patches will be tested and categorised as High, Medium or Low. The client will have the option to opt out for the high and medium security patch. And opt in for the low security patch.
Planned maintenance
- Clients will be notified 24 hours before any planned maintenance. Clients cannot refuse planned maintenance.
Details about any security patch or planned maintenance will be available for the client on the web portal. If you would like information about the service description and the Service Level Agreement then please contact our Sales team on 0800 027 0423.
