| Enhancing customer loyalty |
Benefits |
THUS services |
|
Retailers have made significant investment in understanding customers and their drivers via
CRM systems. The investment that allows the personalised information to make a real difference
in-store includes mobile access to systems and a single view of the customer via improved access
to central core systems. |
 Improved loyalty
Improved satisfaction
Optimised customer
contact
Improved customer
retention
Increased revenue |
Outsourced server
hosting and data
hosting
Distribution networks
for content
Security solutions to
protect customer data
IPVPN MPLS or
National Ethernet for
more effective
networking |
Improving
customer self-help
|
Benefits |
THUS services |
| Technologies such as in-store media and self-service portals that were previously used for revenue generation can be extended to focus on information gathering and customer interaction with their own records. |
Real-time information
Informed customers
Increased sales
Greater customer
usability
Improved customer
relationship |
Storage networks
Outsourced server
hosting and data
hosting
Distribution networks
for content
Ecommerce and
system integration |
| Improved supply chain decision making / business intelligence |
Benefits |
THUS services |
| Retailers need solutions that will enable them to react quickly to changes in demand or peaks resulting from marketing campaigns. By capturing store sales data in real time, retailers can respond to in-store trends quickly. Joint access to real-time information and collaboration tools, enables retailers and their partners to optimise forecasting and delivery. |
Shorter product
to market times
Better supplier
relationships
Optimum stock levels
Faster response to
changing market
conditions
|
Intranets and extranets
Server hosting
MPLS IP VPN
System integration
National Ethernet
|
| Improved sales performance |
Benefits |
THUS services |
| Effective store sales performance requires coordination of marketing, product
information and staff training. Intranets and extranets support effective communication and delivery
of marketing and training content. |
Faster time to market
Better return on
marketing
Higher levels of staff
product knowledge
Enhanced training
capabilities |
Content distribution
networks
Intranet and extranet
Video on demand
MPLS IP VPN |
| Greater staff productivity |
Benefits |
THUS services |
| Retailers can improve sales staff productivity by reducing the administrative burden, ensuring contactability and giving them mobile access to information and tools when they are on the move. |
Improved productivity
Reduced
administration
Empowerment
for mobile staff
Staff always in contact |
Wireless solutions
IP communications
Intranet
Store connectivity |
