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| Working in real time (Real-time information) |
It’s tough to stay on top of what is happening in a company. With employees frequently out in the field or working from home, it can be hard to keep track of developments. Do you have to wait until field service engineers get back to the office to determine whether you can schedule any more calls during the day? Do you know whether a product delivery has been made to an important customer, or do you have to wait until they ring and complain if it does not turn up?
A real-time information infrastructure ensures that your IT systems are kept up-to-date during the day on what is happening throughout the company. Using wireless terminals, field-service staff can record the calls they have made as they happen. Links to third-party organisations let you track deliveries made by them, making sure no part of the supply chain is left out. When a customer wants to know what is happening, your call centre can tell them instantly and even let them know when your staff are about to call.
A real-time infrastructure can be put to use for internal systems. With a converged network, you can include many different elements, down to the video that comes from security cameras, letting guards at one office monitor another location. |
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